In this Cognitive era, Citizen Expectations are rising around crime reporting, emergency response effectiveness, citizen care, public safety and public involvement in policing. To protect the citizen, Law Enforcement agencies need new, smarter solutions. They need ways to harness information to better understand problems, develop better ways to deliver services, respond faster to threats and streamline the investigation and prosecution of cases.
As the Accenture global digital citizen survey reveals, 70 percent of citizens said they were likely to use digital government services, and 50 percent said they would like to see an increase in the use of police mobile applications and portals. Self-servicing mobile Applications also can address a number of functions; from reporting crimes or any events that’s can make the city safer by receiving updates on current situation and criminal activity—such as wanted-persons and live crime maps.
For instance: citizen can share an audio video footage of a crime activity, accident, or fire in the building with a touch of finger packed with more real time data which helps the government agency to respond in a better informed mode.
“Feeling secure is not necessarily about having Police visible on the street, but rather the knowledge they are there and will respond. People want to know that police are available from a tap of their finger.”
Reporting Emergency & non-emergency crimes through an online apps and portal could dramatically reduce overall operation costs and officers’ time. Not only is the process quicker and simpler and able to raise levels of citizen satisfaction, but also it provides a useful source of data which the police can analyze to identify patterns for use in preventative intervention.
Social media can be used to engage citizens and it has the power to not only speed up information transmission, but also to organize and mobilize groups quickly—as well as offering the opportunity for police to improve investigations and emergency responses. Publicly available online conversations and groups can be analyzed to anticipate potential criminal behavior or be used as evidence when capturing and prosecuting criminals.
Association of Chiefs of Police survey22 revealed that of the 92.4 percent of agencies that use social media, 77 percent use it for investigations and 74 percent reported that it has helped them solve crime in their jurisdiction.
In crisis situations, time is everything. Get analytics-based insights to help you speed up decision making and time-to-action, keeping people, property and infrastructure safe.
By offering a full range of information management, collaboration, visualization and analytics capabilities can deliver immediate value and provide a foundation for adding further competencies over time. With these solutions, cities can build an intelligent infrastructure that helps improve operational efficiency and provides a safer, more desirable environment for citizen.